Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Full name and nationality
• Passport or travel document details (when required to deliver the service)
• Flight information (flight number, date, arrival/departure time)
• Contact information (email, phone number, messaging apps)
• Hotel or drop-off address for transfer bookings
• Payment information (processed by secure payment providers such as PayPal; we do not store full card numbers)
• Account details if you create a customer account
• Technical data such as browser type, device, and pages visited (via cookies and analytics)

This information is required to process bookings, communicate with you, and provide airport services.

2. How We Use Your Information

Your information may be used to:

• Process, confirm, and fulfill bookings
• Send booking confirmations, service updates, and support messages
• Coordinate with airport teams, drivers, or trusted partners
• Process payments and prevent fraud
• Improve our website, services, and customer experience
• Measure website traffic with Google Analytics
• Comply with legal or regulatory requirements

We only use your information for legitimate business purposes.

3. Data Protection

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.

Sensitive information such as passport details is handled securely and only shared when necessary to provide the requested service.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may only be shared with:

• Airport authorities and on-ground service teams
• Government agencies (for visa processing if applicable)
• Trusted service partners involved in delivering your booking (for example drivers or lounge operators)
• Payment processors such as PayPal
• Analytics providers such as Google Analytics

All third parties are required to protect your data according to their own policies and applicable law.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, complete bookings, handle disputes, or comply with legal, tax, and accounting obligations.

6. Cookies & Google Analytics

Our website uses cookies and similar technologies to operate the site, remember preferences, and understand how visitors use our pages.

We use Google Analytics (measurement ID G-4GZHY1KFT3) to collect aggregated information about visits, such as pages viewed, approximate location, device type, and referral source. Google may process this data according to Google’s Privacy Policy.

You can disable cookies in your browser settings or use Google’s opt-out tools. Blocking cookies may limit some website features.

7. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data where applicable
• Withdraw consent for marketing communications (we do not send marketing unless you opt in)

Requests can be made through the contact details below.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: info@premiumairportservice.vn
• Phone/WhatsApp: +84 977 50 56 55 / +84 982 51 34 58
• Office: No. 5, 141 Yen Phu St., Tay Ho District, Hanoi 100000, Vietnam